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Ethical Decision Making - Exploring the Hidden Influence of Unconscious Bias in the Conscious Mind

We make tens of thousands of decisions every day. How can we better understand the hidden biases that underlie our decisions, shape our perspectives, and influence our personal interactions?

In this session we will consider the drivers of unconscious bias and the impact on organizational decision making. We will explore how best to identify and mitigate the risks of unconscious bias in the workplace, in order to build more innovative, inclusive, and ultimately successful organizations.

This course meets CPABC mandatory 4-hr CPD verifiable business ethics requirement.

In this session we will:

  • Understand the value, role and risks of customer service.
  • Consider what exceptional customer service looks like in respective areas including external and internal situations.
  • Explore approaches, tools and techniques to deal with difficult customer: